Booking and account support
For help with reservations, payment status or tickets, email support@woteintercity.com. Include your booking reference, travel date and a description of the issue.
Check a payment
Open My Bookings in the app, select your reservation and choose Check payment status. A boarding ticket appears after your payment and seat are confirmed.
Delete your account
In the app, open Profile, choose Delete account and confirm your password. On iOS, Delete Account is in Settings. You can also request account deletion by email from your registered email address.
Deleting an account removes the profile and passenger details and cancels unpaid reservations. Payment and seat records remain for reconciliation. Contact support before deleting an account with an upcoming paid trip.