Privacy Policy

Last Updated: October 5, 2024

1. Information We Collect

We collect information you provide directly to us and information we collect automatically when you use our service.

Personal Information You Provide:

• Account Information: Name, email address, phone number, password
• Booking Information: Travel dates, routes, seat preferences, passenger details
• Payment Information: Payment method details (processed securely by third-party providers)
• Communication: Messages you send to us for customer support

Information We Collect Automatically:

• Device Information: Device type, operating system, unique device identifiers
• Usage Information: How you use our app, features accessed, time spent
• Location Information: Your location when you enable location services for bus tracking
• Log Information: IP address, browser type, access times, pages viewed

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Process bookings, send confirmations, provide customer support
• Improve Services: Analyze usage patterns to improve our app and services
• Communicate: Send booking confirmations, travel updates, and important service notifications
• Security: Detect and prevent fraud, ensure account security
• Legal Compliance: Comply with applicable laws and regulations

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

• Service Providers: Trusted third parties who assist us in operating our service (payment processors, cloud storage providers)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Consent: When you explicitly consent to sharing your information

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest
• Access Controls: Limited access to personal information on a need-to-know basis
• Secure Infrastructure: Hosted on secure, monitored servers
• Regular Audits: Regular security assessments and updates

5. Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal information
• Portability: Export your data in a machine-readable format
• Opt-out: Unsubscribe from marketing communications

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements

When you delete your account, we will delete your personal information within 30 days, except where we are required to retain it for legal purposes.

7. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date. We encourage you to review this privacy policy periodically.

10. Contact Us